Tag: rich
Are You Innovating? If not, they will!
Michael Burger here for the Relevant Report Every morning I wake up to brand new innovations, seemingly created overnight. Seriously, people are so creative and innovative; new products faster than I can share them with you. However, as I was remodeling my home office, I ran across a new one you just have to see. I bought a new […]
You GOT the business…now KEEP IT!
Michael Burger here for the Relevant Report. Experts are telling us the real estate market is finally heating up. So now more than ever, you need to let your clients know you are there for them. How do you do that? Well you might want to try something this simple…. In the words of Don […]
Details Matter…But How Small?
Ross Shafer for the Relevant Report…and I’m staying at the Lowe’s Coronado Bay Resort near san Diego, California. It’s beautiful here with the seagulls and boats. But today I want to talk about details. Tiny details that matter; especially when you’re trying to make a good impression on a client or top customer. I’m here […]
Vitamin Cottage “Off Hours”
This is a tiny, but powerful Relevant Report today. I want to introduce you a grocery store called Natural Grocers/Vitamin Cottage. They have about 80 locations and have been in business for over 55 years. But what you will find significant is their store hours. They are open from 8:56 a.m. until 8:04 p/m/ weekdays. […]
Old People Have the Money You Want
I just spoke to a company called Smith & Nephew. They are a company that makes artificial hips and knees and shoulders. A lot of people are buying these replacement parts because they want to be active seniors…people over 55 years old. Instead of worrying about which demographic to go after, think about who has […]
Auto Paint & Weddings are Similar
I spoke at a big Auto Body Paint convention and learned that (for years) PPG was the world’s leading oil-based auto paint supplier. But when their scientists created a superior paint color match water-borne paint, they knew they had to retrain thousands of body shop painters. Realistically, that meant investing 10-12 months with each painter…and […]
Offer Customers Wi-Fi as a Value Add
Our clients frequently asked this question, “What can we offer our customers and clients as a Value-Add?” Well, Value-Add means you want to offer a bonus that your competitors don’t. First, if you are already offering great service, authentic empathy, and a sense of customer urgency…then we answer, “give people FREE WI-FI – It’s cheap […]
How to Grab More Market Share
Ross Shafer’s newest book (Grab More Market Share) was written for any CEO, President, Manager, or business owner who wants to garner more market share in a flat (or declining) economy. Face it, even the world’s best experts have no idea when (or if) the economy will “rally.” So stop waiting. If the entire economy […]
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