Tag: Customer Experience
Business Building By Perioscoping
The Periscope APP has allowed Twitter account holders to do live business broadcasts from interesting places and events. And I do mean interesting! Think of Periscoping as an ADVENTURE. You are our PERSONAL TOUR GUIDE. You are taking your audience into a world they don’t normally get to see… through your eyes. BE INTENTIONAL. KEEP […]
Cure for “Needle Phobia” Rocks Healthcare
Are you afraid of needles? Turns out there an actual recognized medical condition called “needle phobia” and about 30 million people in the US suffer from it. Doctors deal with it every day because many fearful patients don’t follow through with their doctor’s lab requisitions. Consequently, medical conditions go undiagnosed until they become emergencies. Wouldn’t […]
Ford’s Six Cylinder Turnaround
When Alan Mulally, became the young CEO of Ford Motor Company he said, “We have been going out of business for forty years.” And, he was right. A succession of ineffective Ford family members had put their company in the bulls-eye of bankruptcy to the tune of $24 billion dollars. Mulally, who had spent his […]
Only Speedy Customers Allowed!
I pulled into this bank and was so appalled to see this sign I had to share it with you. I’m sure Wells Fargo didn’t intentionally mean to hurry you along – but the message they are sending to their customers is, “Don’t spend any longer than an hour with us or we will tow your car.” I […]
Can You Lead a Turnaround?
Could you run a company if the serious threat of bankruptcy were looming? C’mon, it’s much easier for a leader to run a company when business is bright and rosy…but you need to be a leader who can face reality, jump into an unexpected firestorm, and rescue your company from market obliteration. A leader like […]
Who Wins The Job Interview?
Are you ever curious about why some people get hired over others? Me too. Luckily I have a sneaky way to find answers to these kinds of questions. I ask them in plain view of the world! Last month, as I was filling in as the morning drive talk radio host on Denver’s 710AM – […]
Is Your Industry Dying
Recently, I’ve been getting panicked phone calls from smart, successful friends who ask, “I am afraid my industry is dying. How do I survive?” When I hear that I immediately wonder, “Is demand going away for your product? (Like when the automobile replaced the horse drawn carriage). Or is demand still strong for what you […]
Even Business Gifts Should Be Emotional
First, this is not a commercial for the swag you see above. But I have to tell you the brand name because it’s relevant to the story. Secondly, this is not a story about food. It’s about relevance on a couple of levels. Ok, disclaimers turned in. Let’s move on to the tale. As some […]
YOUR COMPANY ISN’T PERFECT
Our team is frequently hired to advise companies on how to become more relevant. Actually, companies want us to tell them how to be “the MOST relevant” in their industry. This is a challenge because we have yet to come across the 100% perfectly relevant organization. You’d think we had found that perfect company by […]
You are Paid to Show Up
Your skills are important to a lot of people. Other people depend upon your contributions. And, if you have made a commitment to your employer (to do a particular job) then you are expected to be there and perform that job. If you don’t show up, you might be jeopardizing the efforts of your entire […]
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