Service Trumps Product Every Time

Michael Burger here for the Relevant Report.

How’s your customer service?

You know the expression “size does matter/” Well I’m here to tell you that it’s true, but it’s not what you think. The guy behind me is Don Gilbert. He’s got a company called Living Interiors. It’s an interior landscape business; a small B2B with just 5 employes. So how does Don compete with companies 10 times his size? I’ll let him tell ya…”I’m a get it done yesterday kind of guy…and company for that matter.I know I’m the small guy up against the big boys…but that’s my advantage! I’m much more nimble. For example when I bid a project, I turn that bid around same day often within hours. If there’s an issue with product, in my case a broken pot or a dead plant, I drop what I’m doing and go immediately to the site and fix the issue. In fact for me, service trumps product. Look, I can’t control manufacturing slip-ups or a ficus tree with a bad attitude, but what I can control is my service.” So in this case Living Interiors is better faster and more efficient because he is the little guy.

So the next time a customer asks you to do something, why don’t you do what Don does? And “get it done yesterday.”

Your customers will thank you. Your wallet will thank you.

Michael Burger for the Relevant Report

Filed in: Relevant Report
Tagged with: attitude • big boys • Business • career • chain • company • Convenience • Cost • Customer Experience • customer service • efficient • faster • integrate • job • lead • Leadership • money • personal • position • profit • Restructure • rich • sales • success • turnaround • Wisdom • work